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Privacy Policy

Effective Date: 18.11.2025

Business Name: GRO Coaching & Consulting Ltd

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GRO Coaching & Consulting Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data when you visit our website, engage with our services, or communicate with us.

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1. Information We Collect

We may collect and process the following types of personal data:

  • Contact details (name, email address, phone number, postal address)

  • Professional information (employment history, career goals, training records)

  • Session data (notes from coaching or consultancy sessions, feedback, progress tracking)

  • Technical data (IP address, browser type, cookies, website usage statistics)

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2. How We Use Your Information

We use personal data to:

  • Deliver recruitment, training, and coaching services

  • Communicate with you regarding appointments, enquiries, or updates

  • Manage contracts and billing

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

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3. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide services you request

  • Legitimate interests – to improve services, maintain records, and manage business operations

  • Consent – where you have explicitly agreed (e.g., marketing communications)

  • Legal obligation – to comply with UK law and regulatory requirements

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4. Sharing Your Information

We do not sell or trade personal data. We may share information with:

  • Trusted service providers (e.g., IT support, payment processors)

  • Professional partners where collaboration is required (with your consent)

  • Regulatory bodies or authorities if legally required

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5. Data Storage & Security

  • Personal data is stored securely on password protected systems.

  • Access is restricted to authorised personnel only.

  • We retain personal data only as long as necessary for service delivery, legal compliance, or legitimate business purposes.

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6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of data (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (receive your data in a structured format)

  • Withdraw consent at any time (where consent is the basis for processing)

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To exercise these rights, please contact us at: lilyhowe@grocc.co.uk

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7. Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

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8. International Transfers

We primarily store and process data within the UK. 

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

GRO Coaching & Consulting Ltd Email: lilyhowe@grocc.co.uk

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